Last Updated: Mar 27 2020

Return Policy

All defined terms used below shall have the meanings set forth in our Terms and Conditions.

Order Cancellations

To cancel your order prior to pick up, please contact us by phone at 540-657-7946 or by email at  

Orders that have been picked up must be returned in store.


PLEASE NOTE- because we cannot verify the integrity of a chemical once it has been sold and left our premises, it is Monarch Pool Care's policy that ALL CHEMICAL SALES ARE FINAL. 

Once an item of merchandise is delivered to you, you can return that item within 30 days of delivery. To be eligible for a return, your merchandise must be unused and in the same condition that you received it and must be in the original packaging.  Our return policy does not apply to the following goods: chemicals and gift cards. These items are not eligible for return, refund or exchange.


If you do not comply with any of the above conditions, We reserve the right to refuse the return or exchange, or to impose different or additional conditions.